Stakeholder Engagement & Membership Associations
Stakeholder Engagement
Belimo fosters stakeholder engagement across its business activities and regions where it operates. It also incorporates the perspectives of the various stakeholders into its sustainability strategy and reporting via a Double Materiality Assessment based on interviews with stakeholder representatives from the financial community, investors, employees, customers, suppliers and academia.
Belimo’s approach to sustainability is aligned with the interests of multiple stakeholder groups. Meeting the interests of one stakeholder group, such as customers, must not be at the expense of other stakeholders, such as employees or local interest groups.
The stakeholder groups listed below have been identified by the Executive Committee as key stakeholders in that they fulfill the following criteria: they have a strong influence on and are significantly impacted by Belimo’s economic, environmental, or social performance.
The Company maintains continuous dialogs with these key stakeholders, facilitating an open exchange that helps identify and understand key risks and opportunities, stimulate innovation, foster collaboration and co-creation, and share best practices. This engagement is crucial for creating value for all the parties involved.
Financial Community and Investors
The Group CFO and the Head of Investor Relations are the designated contact persons for the capital market (shareholders, portfolio managers, and analysts). They regularly attend investor meetings, calls, conferences, and roadshows. Each year, an Annual Report and a Semi-Annual Report is published. The Company also organizes at least one Conference for Media and Financial Analysts, an Annual General Meeting, and a Capital Markets Day during the same period.
Employees
Belimo encourages an open and regular communication with all employees. "Meet the Executive Committee", information events and newsletter on the intranet keep employees informed about the latest trends and changes in the Company. Employees have the opportunity to comment, ask questions and suggest ideas via the intranet. Belimo conducts management training on its corporate mission and values as well as semi-annual performance reviews for all employees, new employee orientations, and social and team-building events. To assess employee engagement, a group-wide employee survey is conducted every three years.
Customers
The Belimo sales organization comprises outside sales managers, application consultants, training managers, inside sales technicians, customer service representatives, and product management. It ensures excellent customer service while securing in-depth application know-how on the part of the Belimo organization. The website provides digital customer experience with the webshop, online training events, application apps, technical support, customer hotline, mailings, interviews, and, most importantly, personal consultations through Belimo sales managers. All customer interactions are managed through a Customer Relationship Management tool. Belimo strives to meet the sustainability expectations of our customers and to support them in achieving their goals.
Suppliers
Belimo maintains long-term partnerships with suppliers. The Company values close, trusting cooperation with its suppliers in joint development projects. Initial contact with them takes place within the scope of the assessment procedure and implementation of the Belimo Supplier Principles. The procurement team is in daily contact and regularly meets with the suppliers. Belimo assesses suppliers on their sustainability and quality performance. Each year, approximately 10% of the supplier base is audited to ensure compliance with the law and the Belimo Code of Conduct.
Academia
There is a regular exchange with academia and universities on topics such as research and development and innovative solutions. Belimo cooperates with academia on various sustainability topics and projects.
Municipalities and Authorities
Regular exchanges on topics such as taxes, working permits, and the development of production sites are held with municipalities and authorities.
Membership Associations & Initiatives
As a trusted partner around the world, Belimo and its employees are committed to the heating, ventilation, and air-conditioning industry and are actively involved in associations that sponsor research and formulate codes and standards. This involvement keeps the Company close to customer needs and directs investment in innovative, efficient, and energy-optimizing solutions. A list of affiliated organizations is publicly available on Belimo’s website.
Since 2013, Belimo supports the ten principles of the UN Global Compact (UNGC) including human rights, labor standards, environmental protection, and anti-corruption. It is a strategic objective to uphold and promote respect for human rights within the Group and to enable people's fundamental rights and freedoms throughout the value chain.
